Why it is Important
The success of a company and its' whole extended enterprise network is based upon their successful cooperation and coordination.
As the parent company is the one that sets the future road map, overall goals, and general direction to its extended network partners, a centralized extended enterprise training program is essential to access the preparedness and expertise of said partners, ensure that everybody is on the same page, and quickly prepare and train them for entry to new markets, product line changes, or a different corporate direction.
This latter point, namely the increased agility, is a key attribute of competitive businesses, especially in today's highly volatile and globalized market.
Benefits of doing it
A centralized training program helps to ensure consistent results across your partner network, reduces communicative overhead, and allows for greater agility in responding to market changes and industry disruptions.
In the case of customer facing extended enterprises, like franchises and retail networks, it also ensures that customers will enjoy the same positive experience and treatment from any partnering business, which is essential for the franchise to maintain a consistent brand and customer loyalty.
An eLearning-based extended enterprise training program in particular will give the parent enterprise fine control over what, when and how their partners are learning, along with the ability of quickly deploying new materials or revising existing ones (e.g. to respond to a revised new edition of an existing product being released to market).
eLearning-based training is the perfect fit for a centrally-managed training solution with minimal operational and administrative overhead, especially when implemented using a Cloud platform like TalentLMS, which doesn't require datacenter infrastructure, installation, backups or maintenance.
Compared to traditional in-person training, eLearning is also considerably more cost effective, as it doesn't require dedicated space or travel expenses (for employees in different facilities to train together) and can be used to train extended enterprise partners across the globe with just a basic per-learner fee.
Additionally, eLearning gives businesses more detailed insight and faster results, with TalentLMS for example offering automated tests, integrated learning progress assessment and comprehensive reports. All these, and many other features, help businesses stay ahead of their training program, access learners' progress, and immediately spot any issues with their training material.
How can it be applied to your company
The exact form that an extended enterprise training program should take depends upon the nature of the extended enterprise network itself (e.g. franchising vs subsidiaries , or retailers vs authorized service centers, etc.).
In all cases, however, all extended enterprise partner units should be catalogued and classified according to their role and nature in the overall network. Parent company management should then define the roles and goals for each class of network partner, and collaborate with eLearning instructors for determining the appropriate training syllabus that caters to each partner's roles and goals.
In nearly all cases, most of the material required for a specific class of partners (e.g. all of a fast foods franchisees) will be more or less the same, perhaps will regional variations depending on a country's laws or the preferences on some local population.
When it comes to creating your training content, TalentLMS makes easy to write, share, and reuse content across different learner groups, and even provides for independent "Branches", that is autonomous eLearning portals, with their own users, instructors, branding and configuration, that are tied to and controlled by a central TalentLMS enterprise account. TalentLMS also excels in its ability to leverage and allow you to re-use all kinds of pre-existing content (such as PowerPoint presentations, Word documents, videos, plain text files, etc) in your courses.
Extended enterprise training:
A fast food chain with numerous restaurants all over the world can use a single TalentLMS eLearning portal account to create a training program for all of its franchisees.
TalentLMS easy to use content creation tools will allow the company to easily create a comprehensive curriculum covering everything related to a franchise's operation, from an on-boarding course for new hires, to cooking instructions, guidelines for food storage, restaurant logistics, and more.
Lessons will include a mix of newly created material (created in TalentLMS easy to use content editors) and content imported from existing documents, presentations, images and videos and automatically converted by TalentLMS.
Several different "Branches" (independent learning portals) might be created, to train franchisees in different countries, each on their own language.
The parent company executives overseeing the training will have real-time insight of the learners' progress across any of the network partners that participate in the training program, with detailed reports, and the ability to gather feedback through custom surveys.
How TalentLMS can help
Some features that will improve your training efficiency
TalentLMS is a Cloud-based platform, and as such, allows you to train your extended enterprise in a hassle-free way, without needing to worry about maintenance or updates, which can interfere with progress.